Maison Douce

Contact

Advice on choosing a light, or a question about your order: we are here to help.

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Tell us how we can help

Write to us at contact@maisondoucecompagnie.com or use the form.

Send your enquiry at any time

We respond on business days.

Brands, suppliers and partnerships

Brands and suppliers can send their catalogue and partnership terms by email to contact@maisondoucecompagnie.com.

Send us a message

Fields marked with an asterisk (*) are required.

Describe your enquiry. For an order, include the product, your country and, if needed, your order number.

Read the privacy policy

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Choosing a light

Include the model or a link to its product page and your question. The room, available dimensions and intended use can help us guide you.

Explore our lighting guides
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An order in progress

You can view the tracking information available for your parcel.

Track my order
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A question after delivery

Describe your enquiry and the product concerned. For a return, read the conditions and procedure before writing to us.

Read the return policy Read frequently asked questions

Payment, tracking and returns

Payment methods

The payment options available for your order are shown at checkout.

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Visa
Colissimo

Track your parcel

If Colissimo is the network indicated for your parcel, use tracking on the La Poste website.

Track with La Poste
Mondial Relay by InPost

Arrange a return

First follow the return instructions provided by Maison Douce. If the specified network is Mondial Relay, find your Point Relais or Locker.

Find a Point Relais or Locker