Shipping policy
Maison Douce displays only the delivery options actually available for the selected address and item.
Delivery area
The shop currently serves mainland France for items marked as available. Availability is checked in the cart and at checkout.
Delivery charges and times
Standard delivery is free, with no minimum purchase, to eligible addresses in mainland France. Your address eligibility is confirmed at checkout.
Preparing your order takes 3 working days. After dispatch, delivery to your address generally takes 6 to 8 working days, giving an estimated total of 9 to 11 working days, including preparation.
We count days from Monday to Friday: Saturdays and Sundays are not included. These times are estimates and may vary in the event of transport disruptions.
Dispatch locations and separate shipments
Depending on stock availability, your order is dispatched from Canada or France.
When several partners are involved in an order, items may be dispatched separately and arrive on different dates.
Order tracking
When the carrier provides a tracking number, it is sent by email after dispatch. It may take a short time to become active after the parcel is handed to the carrier.
Delivery address
Check the name, address, postcode and telephone number carefully before confirming the order.
To request a correction, contact us immediately. An address change is no longer guaranteed after dispatch.
Taxes, VAT and imports
For orders dispatched from Canada to France, any customs duties, import VAT and carrier handling fees related to importation are covered by Maison Douce. You are not responsible for them.
If a carrier asks you to pay on arrival, contact us at contact@maisondoucecompagnie.com with your order number and the carrier's payment request so that we can cover it.
Damaged, lost or undelivered parcels
Keep the packaging and take photos if the parcel or item arrives damaged.
Write promptly to contact@maisondoucecompagnie.com, stating your order number, so that we can open an investigation with the carrier.
Support at every step
Check your order tracking. If you have a delivery question, send us your order number so we can review the information with you.
Payment, tracking and returns
Payment methods
The payment options available for your order are shown at checkout.
Track your parcel
If Colissimo is the network indicated for your parcel, use tracking on the La Poste website.
Track with La Poste
Arrange a return
First follow the return instructions provided by Maison Douce. If the specified network is Mondial Relay, find your Point Relais or Locker.
Find a Point Relais or Locker